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TERMS AND CONDITIONS OF SALES

Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the IMInnov Connexion website, you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.


ELIGIBILITY TO PURCHASE PRODUCT

All products on the website are available for worldwide sale (within limitations of the delivery services you have selected).


OUR CONTRACT (ORDER)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from IMInnov SAS, you will be sent an email confirming receipt of the order and the order details. A contract between you and IMInnov SAS will only take place once the order has been accepted, processed and items despatched.

PRICING - FRANCE & EU

All prices are quoted in Euros (€) and in the currency of your choice at the prevailing rate where applicable. Goods are sold under the French law.

The price we charge is that displayed on our Website at the time of ordering. Although we endeavour to maintain accurate prices, we reserve the right to correct a price if an error has been made. You will be entitled to either accept the new price or cancel your order and accept a refund. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.

Where we notify you that goods are not in stock, and offer to place a specific forward order for you from our suppliers, this is subject to the possibility that the price may increase from that advertised. We will immediately notify you if our suppliers no longer have the item you want at the advertised price, and will take your instructions on whether to order at the higher price, or to stop the order.

Payment is taken at the time of ordering and is processed by a secure Payment Provider. The registered address of the card holder is required in order to validate the transaction.


PRICING - REST OF THE WORLD

Prices are quoted VAT exclusive.

PRODUCT ENQUIRIES

We make every effort to offer only merchandise that are available and in stock. If an item is not available, we will notify you on receipt of your order, but may be able to place a specific forward order for you from our suppliers, subject to price implications. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive.

We are happy to help and advise customers, although we cannot be held responsible for your decisions made when choosing a product.

Your order is only accepted by us once we have taken payment from you.

OFFERS & PROMOTIONS

Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer.

Special offers promotions including will only apply to the items stated and must be purchased within one transaction.

IMInnov SAS reserve the right to amend or withdraw promotions at any time, should circumstances change.

If you return a promotional item, IMInnov SAS reserves the right to charge you (using the payment method you used for the original order) for the item you received free of charge, without notice, at the then current IMInnov SAS price.

PAYMENT

CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards VISA and Mastercard (excluding AMEX American Express & Diners Club Cards). Cards are debited at the point of order.

PAYPAL - We accept payment via PAYPAL.

CHEQUE – We do NOT accept payment by Cheque.

We accept online payments through a secure environment (3 D SECURE - SSL encryption) by credit or debit card and transactions are shown in Euros (€) and in US Dollars ($).

Do not email your card details. No responsibility can be taken for security if you provide your details in this way.

Card fraud is illegal and will always lead to prosecution.

AVAILABILITY

We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.

PACKAGING

All items will come with the appropriate manufacturer’s protective packaging.

SHIPPING 

All goods are shipped by registered INTERNATIONAL delivery. This methods will require a signature on receipt.

Unfortunately we are not able to control the vagaries of the postal service, but would recommend that on average you allow between 3 to 10 business days for all international orders from the time of despatch.

IMPORT DUTIES / CUSTOMS

You are responsible for all the appropriate Import and Customs Duties.

Goods ordered from IMInnov SAS for delivery outside France may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

DAMAGED / MISSING GOODS 

If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing boutique@iminnov.com. Please report any missing items within 48 hours from the parcel being delivered or we will unable to deal with your claim.

RETURNS AND EXCHANGES

Cancellation Rights & Returns­ France and EU

If you live in the France or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods, up to 14 days after reception.

Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.

Please take particular care with items which are easily damaged. If you need guidance on the best way to try any item without damaging it, please contact us.

Should you decide to return the goods you must notify us of cancellation in writing (by post to the address below, or by email to boutique@iminnov.com within 14 days of receipt of the goods. Following cancellation you are under a legal duty to not use the goods, and to take care of them.

You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with as much of their original packaging and their original paperwork as possible. We will refund to your credit card, within 30 working days of receiving the goods, the sums paid by you in relation to them.

For faulty items, please contact us at boutique@iminnov.com. We will forward you the return address.

For items sent in error your return postage will be re-imbursed up to a value of the initial postage costs. If the cost of returning the item is going to exceed this we recommend using the second class recorded option through your local Post Office.

If you do not return the goods within 30 days of your cancellation notice, we may choose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.

Returns ­ Rest of World (incl. USA, Canada, Australia, New Zealand)

The EU cancellation rights set out above do not apply to customers living outside of the EU.

For non-EU customers, we hope you will be fully satisfied with our products. If for any reason you are not satisfied because they are mis-described or faulty, we will be happy to accept a return from you in accordance with the following policy.

You must contact us as soon as possible to explain your concerns and your wish to return the goods by email to boutique@iminnov.com.

If we reasonably agree with your concerns, we will confirm by email that you may return an item in its original condition and packaging, which must be sent to us within 7 days of us sending to you that written confirmation. On receipt of the returned item and verification that your concerns are genuine, we will issue an internet credit note or item exchange subject to our discretion. Unless we specifically agree otherwise by email, we will not grant refunds on items received more than 14 days after we email you to confirm your return. We do not refund shipping charges.

Returns Do's and Don’ts ­: All Countries

You may return goods by mail to the returns address provided. We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.

If at all possible, please include with the goods a copy of your internet invoice, cancellation notice (where applicable) or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.

Please note that when posting return goods from outside France, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to France. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.

Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.

If you fail to return packaging which is an integral part of the overall product (for example branded packaging on high value items) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.

Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.

If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).

Notice of cancellation and returns should be sent to: boutique@iminnov.com

We reserve the right to amend this returns policy without notice.

ACCEPTANCE OF RETURNS

When we have accepted and processed your return we will be in touch to let you know how we are to proceed.

This does not affect your statutory rights.

FRAUD

In order to protect against fraud we only are able to ship items to the billing address of the credit card holder. We do check the address you give on your order before shipment.

Any attempt of fraud will be prosecuted.

WEEE REGULATIONS

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

For equipment excluded from the scope of Decree No. 2005-829 of 20 July 2005 on the composition of electrical and electronic equipment and the disposal of waste from this equipment and in accordance with article L541-2 Code environment it is the responsibility of the holder of the waste to ensure the appropriate disposal of those waste.

For equipment covered by the decree, and in accordance with Article 18 of Decree 2005-829, the organization and funding of the removal and treatment of waste EEE subject of this sales contract are transferred to the Buyer that accept them. The Buyer shall ensure the collection of equipment, its treatment and its recovery in accordance with Article 21 of the Decree.

The above requirements must be transmitted by successive buyers to the end user of the EEA. Failure by the Buyer of the obligations and set up his charge can cause the application of criminal sanctions under Article 25 of Decree 2005-829 against him.

INTELLECTUAL PROPERTY

All elements of the site IMInnov Connexion, whether visual or audio, text, layouts, illustrations, photographs, documents and other items, including the underlying technology, are protected by copyright, trademarks and patents. They are the exclusive property of their authors.

Any copy, adaptation, translation, representation or modification of all or part of the site is strictly prohibited without the prior written consent of IMInnov Connexion. Any infringement using any reproduction, even partial, of the site IMInnov Connexion will be prosecuted.

JURISDICTION

These terms and conditions are governed in accordance with the laws of France, jurisdiction tribunals of Toulouse.

The language to be used is French.

All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by French law. The French courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.

These terms and conditions shall apply to all internet sales made by IMInnov SAS, and by placing an order with IMInnov SAS you are accepting these terms and conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. 

If you have any doubts about your statutory rights please contact your local Trading Standards department.